1. I want to order online.

To place an order on S&R Online, make sure you have:  

•  An active S&R online account
•  A delivery address already set up in your account 

Once you're ready, follow these simple steps:  

1. Browse or search for the items you want. Click “Add to Cart” next to the product.  
2. Adjust the quantity using the (–) or (+) buttons if needed.  
3. When ready, click the cart button. Review your ordered items and details. 
4. Confirm your delivery address and select your preferred delivery date & time. 
5. Once order details are confirmed, click “Place Order”.  
6. Select credit card payment (currently, S&R online accepts Visa and Mastercard payment only) 
7. Enter your payment information carefully. Click “Submit Payment” to complete your order. 
8. You’ll be redirected to the job order confirmation page. 
9. A confirmation email will also be sent to your registered email address after your order is successfully placed!  

2. Is there a minimum amount to order? 

You must have a minimum subtotal of ₱2,000 at checkout to place an order and schedule a delivery. This helps us ensure efficient service for all our members. You can also enjoy FREE DELIVERY for orders ₱5,000 and up. 

1. How will I know if the items are available when I place the order?
   Items shown as available at checkout reflect current stock levels. However, final availability is confirmed during order fulfillment, as inventory may change quickly due to high demand. If any item becomes unavailable after confirming your order, we’ll promptly notify you and offer alternative options. 

3. Can I order as a guest? 

To place an order, you’ll need to create an account. This helps us provide a secure and seamless shopping experience for all our members. Don’t worry — creating an account is quick and easy! You can create an account here to get started. 

4. I can’t add or remove items from my cart. What should I do? 

If you're having trouble managing items in your cart, try these quick fixes: 

•  Refresh the page or log out and log back in.

•  Clear your browser’s cache or try a different browser or device.

•  Make sure the item is still in stock at your selected S&R branch.

If the issue still persist, please contact our customer service at [email protected]  

5. Why can't I add my delivery address? 

Our delivery service coverage varies from 3km to 12km radius depending on the nearest S&R club in your area. If you’re unable to place an order, it may mean your location is outside our current delivery zone. We’re continuously working to expand our coverage—please check back regularly for updates. 

1. Can I save multiple delivery addresses in my S&R Online Account?
   Yes, you can save multiple delivery addresses to your account as long as the addresses are included in our serviceable areas.
   Reminder: Make sure to select the correct address at checkout, especially if you’ve added more than one. You can also set a default address for convenience, but always double-check before placing your order to ensure it’s going to the right location. 
2. Can I place an order for my family in the Philippines? 
   Yes, you can! You're welcome to place an order for your family through S&R Membership Shopping Online, as long as the delivery address is within our serviceable areas. 

To ensure smooth delivery, please make sure to:
• Enter a valid Philippine address.
• Indicate the receiver's name when saving the delivery address and provide the receiver's local contact number for coordination.
• Ensure that the receiver is reachable at all times for any delivery updates or concerns

6. I want to reserve items or save items in cart for later. 

Adding items to your cart does not reserve them. Stock is only reserved once you've successfully placed your order and completed the payment process.  To increase your chances of securing high-demand or limited-stock items, we recommend proceeding to checkout as soon as you're ready.

7. Can I pre-order sold out items? 

We don’t offer pre-orders for out-of-stock items at the moment. Once the item is restocked, it will automatically be available for checkout. We recommend checking back regularly so you don’t miss out!

8. I have special instructions on my order. Is there a way to leave notes for my order? 

If you have any specific requests, such as delivery preferences or drop-off instructions, please contact our customer service at [email protected]  right after placing your order. They will be happy to assist and coordinate your request with our delivery team. 

9. How do I know my order is successful? 

You’ll receive an order confirmation email shortly after you complete your checkout. This will be sent to your registered email address and will include your order details. 

1. I did not receive an order confirmation email. What should I do?
   •  Check your spam or junk folder.
   •  If it’s not there, please email our support team at [email protected] with the subject line: “No Email Confirmation Received” and we will verify your order for you. 
2. What happens if your website crashes after I check out?

•  If the website crashes after checkout and you're unsure if your order went through, please email us at [email protected] so we can check for any successful transactions.
•  If no order was recorded but your credit card was charged, don’t worry—your bank or payment provider will automatically reverse the charge based on their standard processing time. 

10. Can I still edit my order after checkout and once confirmed? 

Once your order is successfully placed, it is immediately sent for processing, so we're unable to edit or add items. If you’d like to purchase more, we recommend placing a separate order. 

1. I accidentally ordered a wrong item; can I cancel it?
   Please contact [email protected] immediately. Order cancellation will depend on the current status of your order. If it hasn’t been processed yet, we’ll do our best to assist you. 
   
2. Can I request replacement of unavailable items?
   If an item becomes unavailable, we’ll notify you before we process the rest of your order. You may request a replacement, but it will depend on item availability in the assigned S&R club at the time.  

11. I want to cancel my order. 

Orders are automatically processed once placed, so cancellation depends on the current status of your order. Please email us at [email protected] and we’ll check if cancellation is still possible. 

12. Why is my order cancelled? 

If all the items from your order are out of stock, it will be cancelled. An email notification will be sent to your registered email address. 

Other Order Information and FAQs 

1. Why isn’t the price displayed? 

You need to sign in or register to be able to have full access of items online. 

2. How do you keep my groceries fresh? 

Our trusted delivery partners use thermal bags to help keep your groceries fresh while in transit. Once your order arrives, we recommend refrigerating or freezing perishable items right away to maintain their quality and safety. 

Reminder: If your order includes frozen or perishable items, please keep your communication lines open during your selected delivery time slot. 

3. Do you offer discounts for bulk purchases? 

Yes, you may checkout our wholesale offers here. If you will be needing personalized assistance for wholesale purchase, please reach out to our wholesale team. 

Didn't find what you were looking for? 
Reach out anytime. Send us an email at [email protected] — we'll get back to you as soon as we can.