1. How do I track my order? 

To track the status of your order, please log in to your account at www.snrshopping.com. Select “My Account” from the upper right of your screen and go to the “My Orders” section. There, you’ll find real-time updates on your order status. 

2. Who will deliver my order?  

We currently partner with Lalamove and other accredited couriers to fulfill online orders. The assigned courier may vary depending on your location and order type.  

3. Can I book the courier to pick up my order?  

For your convenience, our logistic team will arrange the booking of your delivery.  

4. Do you have pick up option?  

Currently, pickup is not available, and all online orders are delivered directly to your address.  

5. When will my order arrive?  

Delivery time depends on your chosen schedule and area. You’ll receive notifications through email upon receiving order, before dispatch and when its delivered.  

6. Will I receive an SMS notification if my order is on its way?  

No, notification on the real-time order status is sent to your registered email address.  

1. I received a call from the rider, but it's too early. What should I do?  

Kindly inform the rider of your selected schedule or contact customer service for help.  

7.  I missed my delivery. What will happen?  

•  If no one is available to receive your order upon delivery, our courier will usually attempt to contact you using the mobile number provided in your order details.  

•  If delivery still cannot be completed, the order may be returned to the dispatch point or rescheduled based on the courier's policy. We recommend ensuring someone is available to receive the package or designating an authorized recipient. 

8. Order says delivered, but I didn’t receive any. What will I do?  

1. First, check with household members or your building security.
2. If still not found, email our customer service at [email protected] with:
   •  Your order number
   •  Any communication with the rider (if available) 

We’ll investigate and update you via email, and resolve the issue through redelivery or refund.

9. Why is my order delayed?  

•  Internal factors, weather conditions and unforeseen circumstances are common factors of delayed delivery. Rest assured, we will get your orders to you as soon as possible.  

•  Delays may occur due to volume, weather, or logistics. Please reach out to our customer service at [email protected] to check your order status.  

Your Guide to Shipping & Delivery 

1. Do you ship in remote areas? 

We deliver as long as your area is serviceable by our logistic partners and within 12 kilometers from the S&R club location.  

1. Why can't I place an order for my address?
   You may be outside the current service zone. Try a different address or email [email protected] for confirmation. 
   
2. How could I check if my area is serviceable?
   •  You’ll be able to check if your area is serviceable once you input your delivery address. The website will ask you to provide at least one address before you can start adding to cart.
   •  You may also add a new delivery address during checkout and see if the new area is serviceable.
   •  If your address is within our coverage area, you can proceed with your order. Otherwise, the system will notify you that delivery is unavailable for your location. 
   
3. What if my area is out of coverage?
   •  You may try another nearby delivery address or shop in-club.
   •  You can also email us at [email protected] to check for future coverage.
4. Can I ship to multiple addresses in one order?
   •  We do not support shipping to multiple addresses within a single order.
   •  If you'd like to send items to different locations, we recommend placing separate orders for each delivery address. This ensures that each order is processed and delivered correctly. 

2. Do you ship internationally?  

S&R Membership Shopping Online delivers within the Philippines only. 

3. Can I choose which S&R club will deliver my order?  

The system will automatically identify the S&R location to fulfill your order based on your delivery address. Unfortunately, we do have an option to select.  

4. I want to change the delivery address.  

Please reach out to customer service immediately at [email protected] . However, changes of delivery address are subject to review as it should still be within the 12km radius of the S&R Club location and if the status of your order is still not yet dispatched.  

5. How much is the delivery fee?  

A flat delivery fee of ₱99 applies. Enjoy FREE delivery when your subtotal reaches ₱5,000. Delivery fees may change without prior notice.

6. Do you have FREE DELIVERY promos?  

Good news! We offer free delivery for orders ₱5,000 and above. No codes, no conditions—just straightforward value. 

1. Are there discounts on delivery for members?
   

   We do not offer specific delivery discounts for members, but members automatically enjoy a 5% non-surcharge fee on merchandise. This benefit is already reflected in your checkout total—no need to apply anything! 

   Not a member yet? Sign up here! 

2. Are taxes included in the shipping fee?   

Taxes are already included in your total order amount, including the cost of items and delivery. These will be reflected in your receipt and payment confirmation email, so there's no need to calculate anything separately. 

7. I want same-day delivery?  

Sure, same-day delivery is available and will be shown as an option during checkout, depending on product availability, delivery slots and your time of order.  

8. Can I schedule my delivery date or time?  

You have the option to reschedule your delivery within 24-48 hours. Please email our customer service at [email protected] to check the available date and time slot that is convenient for you and works with our delivery partners. No additional charges will be applied. If your order includes perishable goods, we will store your items in a storage area at the right temperature. As such, we highly suggest rescheduling the delivery within 12–24 hours to maintain the freshness and quality of the items. 

1. Can I pay my order now and deliver it in 1 or 2 weeks after?
   We currently do not support delayed deliveries. All orders are processed and shipped as soon as payment is confirmed to ensure product freshness and availability. If you need your order at a later date, we recommend placing it closer to your preferred delivery time. 
2. I cannot see option to select a delivery schedule, what will I do?
   There may no longer be delivery slots available by the time you place an order. If you have a preferred delivery schedule, please reach out to customer service at [email protected] . The request of time slot depends on the availability.  

9. I won’t be home during the delivery time?  

We recommend rescheduling in advance. If the rider arrives and no one is available, the delivery may be rescheduled or cancelled. For unforeseen changes, inform us as soon as possible so we can coordinate with the rider. 

10. Can I reschedule a delivery time?  

If you need to make changes in the delivery schedule, please reach out immediately to our customer service at [email protected] . Please note that changes can no longer be made for orders in out-for-delivery status.  

11. Do you deliver during holidays? 

Yes, we deliver during holidays as long as your selected delivery time slot is available at checkout. We recommend placing your order early, as holiday schedules can fill up quickly. 

12. Can I combine multiple orders for one delivery? 

Unfortunately, we cannot combine multiple orders into a single delivery. Each order is processed and shipped separately to ensure accuracy, proper handling, and timely delivery. 

Didn't find what you were looking for? 
Reach out anytime. Send us an email at [email protected] — we'll get back to you as soon as we can.