1. Is my order eligible for return or refund? 

To check, you may request a return or refund if merchandise is damaged, expired, incorrect, or defective  

1. Click My Account from the upper right of your screen and select Returns.
2. Select the Request Return button.
3. Orders eligible for return or refund will appear.
4. Select the Job Order number and the item you wish to return.
5. Attach photos and change the quantity if applicable.
6. Provide your remarks and indicate your reason of return 
7. Select the "Submit Request" button.  

1. Wait for Validation

   Our customer service team will:  

   1. Review your request
   2. Validate against eligibility criteria
   3. Reach out for additional instructions
   4. Coordinate with our fulfillment team or logistics partner  
      
      
2. Resolution  

Once validated, we will offer one of the following:  

•  A refund to your original payment method
•  A replacement or redelivery (depending on item availability)

Refund processing typically takes 7–14 business days, depending on your bank or provider.

Reminder: We strongly encourage you to report any issues as soon as possible—especially for perishable goods—so we can resolve them promptly.  

2. Can I return or exchange items purchased online?  

Yes! You can return eligible items within the allowed time frame. For more details, please reach out to our support team at [email protected] .  

1. Can I return promo or sale items?
   Promo or discounted items are eligible for return if they arrived damaged, defective, or do not meet quality standards. We want you to be happy with every item you receive.  
   
2. Are there any non-returnable items?
   Yes. For health and hygiene reasons, certain items like undergarments cannot be returned.  

3. I received an incorrect order, what should I do?  

If your order is not what you expected, please keep the items intact and contact our customer service immediately at [email protected] so we can assist you right away. 

4. There’s a missing item from my order—how do I request a refund?  

Please check your inbox, including the spam/junk folder, for any email notification regarding out-of-stock items that may have been removed from your final bill. If you didn’t receive any notice, feel free to contact our support team at [email protected] for assistance.  

5. An item from my order is damaged—how do I request a return or refund?  

We’re sorry to hear that! Please take a photo or video of the damaged item, then file a return via the "Returns” section in our website. Also, notify our customer service at [email protected] so we can guide you through the next steps.  

1. I disposed of the item due to health/safety concerns—can I still request a refund?  

We recommend keeping the item for validation purposes whenever possible. However, if you had to dispose of it for safety reasons, please provide a photo or video of the item before disposal. Refund eligibility will be subject to approval. 

6. How do I know if my return/refund request was approved? 

You can track the status of your return or refund by:  

1. Logging into your account
2. Going to My Account > Returns
3. Checking your order history for real-time updates 

1. Will I be notified once the refund has been processed?  
   Yes! Once we process your refund, you’ll receive an email confirmation. The time it takes for the amount to reflect in your account depends on your bank or payment provider, usually 5–7 business days for credit cards. 
   
2. How long does it take to process a return?
   Once we receive the item, we aim to process your return within 24 hours. The refund timeline will depend on your bank or payment provider.  
3. How long does it take to receive a refund?
   After we process your return, it typically takes 5–7 business days for the funds to reflect in your account if paid via credit card. 
   

7. What if I didn’t receive my refund within the stated timeline?  

If it's been more than 7 working days since we processed your refund and you still haven't received it, please reach out directly to your bank or payment service provider for further assistance.  

8. Why was my return/refund request rejected?  

A return or refund request may be declined if:  

•  The issue was reported after the allowed timeframe.
•  The documentation provided was incomplete.
•  The item was used or tampered with.
•  The item is not eligible for returns (e.g., undergarments). 

If you believe the rejection was made in error, please contact us at [email protected] with any additional information or photos, and we’ll be happy to re-evaluate your case.  

1. Can I appeal or dispute a rejected return/refund request?  

Yes, absolutely! If you think your return was incorrectly rejected, or if you have more information to share, please reach out to our customer service at [email protected] . Include any relevant details like photos, receipts, or a description of the issue. We’ll review your case and get back to you as soon as possible.  

9. Can I return multiple items in one shipment?  

Yes! You can return multiple items together in a single shipment, as long as each item meets our return eligibility criteria. Just make sure they’re well-packaged and include all necessary documentation.  

1. Can I return multiple items from the same order?  

Yes, you can return multiple items from one order. As long as each item meets our return policy requirements, you can submit them all together. Be sure to package them securely and include the original receipt or proof of purchase for smooth processing.  

10. I cannot change the quantity of the return item—what should I do?  

Try logging out, clearing your browser cache, and logging back in. If the issue persists, please contact our customer service at [email protected] for assistance.  

11. Do you issue cash refunds?  

No, we don’t issue cash refunds. Refunds are processed back to your original payment method. 

12. Do I shoulder the shipping fee for returning items?

No, there are no charges for returning eligible items.  

1. The courier asked me for a shipping fee—what should I do?  
   Please do not pay any extra fees. Report the incident to our customer service at [email protected] immediately. 
   
2. Who arranges the return pickup?
   Our logistics team will coordinate the return pickup for you. We’ll schedule a pickup directly from your delivery address to make things easy and convenient.  
   
3. Can I book the courier myself and get reimbursed?  
   For your convenience, we handle the booking of return pickups ourselves to ensure a smooth experience.  
   
4. How will I know the pickup date and time?
   Our customer service will contact you to confirm the pickup schedule. Make sure to keep your phone accessible in case we need to reach you.  

13. I missed the scheduled pickup?  

Don’t worry—we’ll arrange another attempt to pick up your return. If you're unavailable, let us know at [email protected] with your preferred date and time to avoid delays.  

14. The courier missed the scheduled pickup?  

We’ll immediately arrange for a new courier to collect your return. Our team will also update you directly about the rescheduled pickup.  

15. I lost my receipt, can I still request a return or refund?  

Yes! If you’ve lost your receipt, you can still request a return or refund through the website, as long as the transaction appears in your account’s order history. Simply log in at www.snrshopping.com to proceed.  

1. Do I need to present the original Point of Sale (POS) Invoice for a return/refund?  

Yes, please ensure both the item and the Point of Sale (POS) Invoice are ready for pickup. These documents are needed to process your return smoothly. 

16. How do I cancel my return/refund request?  

To cancel your return or refund request, please contact our customer service at [email protected] as soon as possible. 

Didn't find what you were looking for? 
Reach out anytime. Send us an email at [email protected] — we'll get back to you as soon as we can.