The Member, his extension, and S&R agree that return or refund shall be governed by the following rules:
- Replacement or exchange will be done in the same warehouse location where the item/s was purchased.
- All defective merchandise for replacement or exchange must be returned within 7 days from the date of purchase.
- All merchandise for replacement or exchange must be accompanied with the original S&R Membership Shopping sales receipt.
- For non-food items, the merchandise must be returned complete with original packaging, manual and factory seals intact.
- Damaged or altered merchandise cannot be returned.
- Undergarments are neither non-returnable nor exchangeable.
- Certain items may be designated as “Service Center” items and these are non-refundable and will be returned to an authorized Service Center for repair under manufacturer’s warranty.
- For perishable items, replacement or exchange will only be done within the 24 hours from date of purchase.
- For food items, a minimum of 75% of the item must be returned.
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